Open to opportunities

Daniel Okello

@danielokello

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Experienced software support professional with expertise in technical troubleshooting and cloud tech

Uganda

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What I'm looking for

Seeking a role that leverages my technical expertise to enhance product quality and user experience through data-driven insights and efficient problem-solving.

As a dedicated software support professional with over 3 years of experience, I specialize in technical troubleshooting, bug triage, and customer support. My proficiency in Python, SQL, and cloud technologies like Azure and AWS has allowed me to enhance internal tools and operational efficiency effectively.

In my current role as a Customer Success Engineer at Laboremus Uganda, I serve as the primary technical contact for clients, resolving 95% of issues promptly. I've also managed the bug triage process and collaborated with product teams to improve system stability, reducing recurring issues and enhancing user experience.

Earlier, as a Software Developer at Valuer Space, I developed automation frameworks that reduced manual testing time by 35% and accelerated deployment cycles. My educational background includes a Data Analyst Nano-degree from Udacity and a Bachelor of Science in Chemical Engineering from Kyambogo University.

Experience

Work history, roles, and key accomplishments

Current

Software Developer

Current

Valuer Space

Jan 2022 - Present (3 years 5 months)

Developed automation frameworks that cut manual testing time by 35% and improved deployment cycles. Conducted peer reviews and debugging, leading to a 40% reduction in production bugs while enhancing user experience.

Automation Framework Peer Review Debugging User Experience

Current

Customer Success Engineer

Current

Laboremus Uganda

Apr 2022 - Present (3 years 2 months)

Acted as the primary technical contact for clients, resolving 95% of reported issues swiftly. Managed bug triage and collaborated with the product team to enhance system stability, while maintaining FAQs to reduce inquiries by 30%.

Technical Support Client Communication Confluence

Junior Backend Engineer

Renga Technologies

Apr 2021 - Apr 2022 (1 year)

Created automated test cases to prevent regressions, improving the QA process by 25%. Enhanced application performance, resulting in a 20% increase in load times and user satisfaction through reusable code libraries.

Automated Testing Performance Optimization Reusable Code Libraries QA Processes

Education

Degrees, certifications, and relevant coursework

Udacity

Nano-degree, Data Analysis

2022 - 2023

Completed a nano-degree in Data Analysis, focusing on data manipulation, visualization, and statistical analysis to derive insights from data.

CODEIT Institute of Technology

Accelerated Software Engineering, Software Engineering

2021 - 2022

Accelerated program in Software Engineering, covering software development methodologies, programming languages, and project management.

Kyambogo University

Bachelor of Science, Chemical Engineering

2014 - 2018

Bachelor of Science in Chemical Engineering, focusing on chemical processes, thermodynamics, and materials science, preparing for a career in engineering.