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Qudrah Nampewo

@qudrahnampewo

Message

Ambitious project manager with expertise in system improvement and leadership.

Uganda

Message

What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am an ambitious project manager with extensive experience in system improvement and development, particularly within the British Council. As the Systems Owner for Exams, I have successfully managed the delivery of services while ensuring the continuous development of our systems. My role involves acting as a product owner, where I prioritize enhancements and collaborate with cross-functional teams to streamline processes, achieving a 40% reduction in process time.

Throughout my career, I have demonstrated exceptional problem-solving and communication skills, fostering strong relationships with stakeholders. My leadership abilities have allowed me to motivate teams towards achieving collective business objectives. I am committed to utilizing data analytics to identify areas for improvement and enhance the overall customer experience. My background in project management and resource allocation has equipped me with the skills necessary to meet both business and customer needs effectively.

Experience

Work history, roles, and key accomplishments

Current

Systems Owner

Current

British Council

Jan 2022 - Present (3 years 5 months)

Act as product owner for Exams systems, managing service delivery and ensuring regular development and deployment of existing systems. Collaborate with cross-functional teams to improve processes and enhance customer experience.

Product Management Agile Methodologies Stakeholder Management Data Analytics Project Management Problem Solving Collaboration Analytical Thinking

Resourcing and Deployment Officer

British Council

Jan 2020 - Jan 2022 (2 years)

Supported the planning and deployment of Examiners and Venue Staff for Test Day delivery. Maintained data management systems and executed resourcing strategies to improve operational efficiency.

Planning Data Management Strategic Planning Team Coordination Process Improvement Capacity Planning Reporting Stakeholder Engagement Training

Exams Officer

British Council

Feb 2019 - Jan 2020 (11 months)

Managed the delivery of IELTS Exams, ensuring adherence to professional standards. Developed efficient processes for exam management and improved service delivery quality.

Quality Assurance Process Development Planning Team Management Reporting Customer Service Communication Problem Solving

Customer Service Officer

British Council

May 2017 - May 2018 (1 year)

Provided excellent customer service as the first point of contact, handling inquiries and ensuring customer satisfaction. Collaborated with departments to improve service solutions.

Customer Service Communication Solutions Collaboration Process Improvement Stakeholder Engagement Reporting Teamwork Analytical Skills

I.T Support Officer

Trevo Global International

May 2014 - Feb 2015 (9 months)

Monitored and maintained computer systems and networks, troubleshooting technical issues and supporting new customer management systems. Trained staff on new systems.

Technical Support Troubleshooting Systems Management User Training Process Automation Reporting Communication Collaboration Problem Solving

I.T Associate Consultant (Networks)

Econsult

Mar 2013 - Mar 2014 (1 year)

Maintained IT infrastructure, analyzed user needs, and developed testing routines. Collaborated with departments to align IT initiatives with business objectives.

Infrastructure User Analysis Testing Technical Support Collaboration Reporting Problem Solving Communication Project Management

Education

Degrees, certifications, and relevant coursework

British Council

Exams Management

2019 - 2019

Managed the delivery of IELTS Exams in Uganda, ensuring adherence to professional standards and improving service delivery efficiency.

Makerere University

Bachelor of Science, Information Technology

2014 - 2017

Studied Information Technology, focusing on the planning, training, and deployment of exam staff for Test Day delivery, while supporting the execution of resourcing strategies.

Trevo Global International

Information Technology

2014 - 2017

Worked as an I.T Support Officer, monitoring and troubleshooting computer systems and networks, while managing website content and supporting new customer management systems.

Econsult

Information Technology

2013 - 2014

Served as an I.T Associate Consultant, maintaining IT infrastructure, managing help desk issues, and developing testing routines to ensure system functionality.