mark joseph balbero

I’m a dedicated sales and customer-communication professional with extensive experience in telemarketing, outbound calling, and virtual assistance. I’m highly organized and adaptable, and I focus on delivering quality results while continuously learning and improving how I support customers and teams.

In my current role as a Telemarketing Specialist at Orbio World, I conducted warm calls with existing customers who previously purchased company products. I performed upselling and cross-selling to maximize sales opportunities, built customer relationships, and identified client needs through clear, helpful product information and recommendations.

As a Virtual Assistant at TECHCEL OUTSOURCING INC, I supported outbound sales calls to promote and sell products, explained product features and benefits, and addressed customer concerns. I maintained professional communication and customer service standards while assisting prospective clients through the sales journey.

Previously, I worked as an Account Executive with outbound calls to prospective clients, promoting company products and guiding customers through an online sign-up process. I also handled data entry and cold calling to introduce services, assisted clients with subscriptions and account-related concerns, coordinated with customers, and used tools like MS Office and Google Workspace to stay effective under pressure.