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Chamy Nolong

@chamynolong

Application Support Specialist at DHL Information Services (Asia-Pacific) Sdn. Bhd., resolving application incidents across Linux, Windows, and AS/400.

Philippines

Message

At DHL Information Services (Asia-Pacific) Sdn. Bhd., I managed application incidents and problems, investigated root causes, and worked toward resolutions for business users and end users.

I monitored applications and supported Java-based applications across Windows, Unix/Linux, and AS/400 environments. I also handled maintenance activities such as server reboots, MQ broker restarts, and cluster failovers through VCS.

As Incident Recovery Manager, I coordinated communication among cross-functional teams, users, and customers during high-priority incidents. I also resolved customer data issues using IBM WebSphere Transformation Extender.

Earlier, as a WebSphere Consultant at Encora Management Services Philippines Inc., I handled incident tickets, supported web technologies across Windows, Unix, and Linux, and monitored applications using HP SiteScope, BMC, and MIM.

Experience

Work history, roles, and key accomplishments

Application Support Specialist

DHL Information Services (Asia-Pacific) Sdn. Bhd. (Malaysia)

Aug 2019 - Apr 2026 (6 years 8 months)

Managed technical incidents and problems, providing root cause analysis and resolution to business and end users. Proactively monitored applications and performed daily support activities using various tools including Zabbix, ServiceNow, Linux-based servers, and Oracle SQL Developer.

WebSphere Consultant

Encora Management Services Philippines Inc.

Jun 2016 - Jul 2019 (3 years 1 month)

Handled incident and event tickets raised through system-generated alerts and service requests of end users. Provided technical assistance on incidents and performed proactive monitoring of applications using tools such as HP SiteScope, BMC, and MIM.

HP SiteScope BMC MIM Windows Unix Linux Incident Management Change Management Web Technologies

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines - Taguig

Bachelor of Science, Information Technology

2012 - 2016

Bachelor of Science in Information Technology from Polytechnic University of the Philippines - Taguig, completed in 2016.

Microsoft

Microsoft Azure Administrator, Cloud Computing

Completed training in Microsoft Azure Administrator, Developing Solutions for Microsoft Azure, and Designing and Implementing Microsoft DevOps Solutions.