SASeth Acuin
@sethacuin
Technical customer support specialist with 7+ years solving complex banking software issues.
PhilippinesWhat I'm looking for
I am a Technical Customer Support Specialist with over seven years supporting financial institutions, primarily at Finastra, where I investigate, replicate, and resolve complex client-reported issues to minimize operational disruption.
I specialize in root-cause identification, distinguishing software bugs from data errors, producing corrective scripts, and restoring database integrity; I have authored over 20 knowledge-base articles that reduced repeat inquiries by 30%.
I collaborate cross-functionally with development, product, and support teams, communicate clearly with clients, and contribute to continuous product improvement and knowledge sharing.
Experience
Work history, roles, and key accomplishments
FIInvestigated and resolved complex banking system issues for client banks, reproducing errors, performing root-cause analysis, and delivering corrective scripts that restored database integrity and minimized operational disruption.
On-the-Job Trainee
Philippines Inc.
May 2017 - Aug 2017 (3 months)
Provided 24/7 customer support assistance and contributed to technical documentation and testing during a supervised on-the-job training placement.
On-the-Job Trainee
Commverge Solutions
Apr 2016 - Jul 2016 (3 months)
Assisted with technical documentation, testing, and support tasks while learning company systems and support workflows during an on-the-job traineeship.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Computer Engineering
Bachelor of Science in Computer Engineering from Polytechnic University of the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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