BKBlase, Kimberly
@blasekimberly
Detail-oriented technical support engineer specializing in Oracle systems, troubleshooting, and application reliability.
PhilippinesWhat I'm looking for
I am a technical support professional focused on resolving escalated application, system, and integration issues with precision and urgency.
In my current role as an L2 Technical Support Engineer, I perform root cause analysis, support retail applications and Oracle/SQL databases, and collaborate with L3/development teams and client IT departments to implement fixes and support UAT activities.
I maintain and enhance knowledge base documentation, generate incident and RCA reports, and recommend process improvements to reduce recurring issues and improve operational stability.
I bring strong skills in SQL scripting, Oracle Retail and BI tools, Linux log analysis, and ITSM tooling, combined with a commitment to clear communication and continuous improvement.
Experience
Work history, roles, and key accomplishments
L2 Technical Support Engineer
Weigandt Consulting
Nov 2024 - Present (1 year 2 months)
Resolve escalated technical issues, perform root cause analysis on application, system, and integration errors, and support Oracle/SQL databases and retail applications to improve operational stability and reduce recurring incidents.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Science, Computer Engineering
Bachelor of Science in Computer Engineering completed at the University of Cebu.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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