Donabel Manlapaz

I am a customer success professional with over nine years of experience in financial services, focused on delivering exceptional client experiences and leading teams to resolve complex issues. I combine a tech-savvy mindset with strong people skills to improve processes and drive results.

My background includes roles as Customer Success Engineer, Customer Service Specialist Team Lead, and General Clerk across major financial institutions, where I managed CRM systems, handled escalations, and ensured SLA compliance. I have experience producing reports, tracking metrics, and developing response templates that improved operational efficiency.

I hold a Bachelor of Science in Computer Science, was a Best Thesis Awardee, and presented at an international conference in Singapore. I am certified in LOMA 281 and LOMA 291, and I bring structured problem-solving, coaching, and cross-selling experience to every role.

I am passionate about continuous improvement, leading with empathy, and collaborating cross-functionally to drive customer satisfaction and operational excellence. I seek opportunities where I can apply leadership, conflict-resolution, and technical skills to make a meaningful impact.