Mark Crawford
@markcrawford
I support customer accounts, resolve issues, and keep orders moving accurately.
United StatesWhat I'm looking for
I've supported customer accounts at VSE Corporation, MacroFab, Tenaris IPSCO, TMK IPSCO, and Triple-S Steel Holdings for more than 10 years. I help customers get timely, accurate answers through phone and email support.
At VSE Corporation, I processed orders and account requests in Salesforce, resolved customer issues, and coordinated with other departments so customers received the right answers the first time.
Across my roles, I've managed high volumes of calls, emails, orders, pricing questions, and account requests while keeping records organized and following up consistently.
I'm known for being dependable, easy to work with, and genuinely good with people. I bring a patient, customer-focused approach to every interaction.
Experience
Work history, roles, and key accomplishments
Customer Account Representative
VSE Corporation
Nov 2024 - May 2026 (1 year 6 months)
Answered customer questions and resolved account issues by phone and email, processed orders accurately, and maintained detailed records in Salesforce. Collaborated with other departments to ensure customers received accurate answers and built strong relationships through follow-up.
Education
Degrees, certifications, and relevant coursework
University of Houston-Downtown
Attended the University of Houston-Downtown in Houston, Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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