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Jonathan Rudolph

@jonathanrudolph

Claims Admin at Outokumpu Stainless Steel who manages 30+ customer accounts and tracks claims through resolution.

At Outokumpu Stainless Steel, I manage claims for 30+ customer accounts and two key accounts, Olympic and ThyssenKrupp. I enter an average of 40 claims a month and keep customers and technical representatives updated on claim progress.

I track new and ongoing claims in an Excel spreadsheet and contact secondary buyers about returned defective material they may want to procure.

As a Customer Service Specialist at AMNS CALVERT, I managed 20+ customer accounts, including Whirlpool and Steel Warehouse. I entered customer purchase orders and created status reports that outlined production milestones and kept customers informed about production and logistics.

At AMNS CALVERT, I also found pricing system inconsistencies that saved the company over $400,000. Earlier, as an Inventory Operator at ThyssenKrupp Steel USA, I tracked coil shipments and maintained warehouse inventory records.

Experience

Work history, roles, and key accomplishments

Current

Claims Admin

Current

Outokumpu Stainless Steel

Jan 2021 - Present (5 years 9 months)

Manage two key accounts and 30+ customer accounts, entering claims in 2 days or less and tracking them in Excel. Coordinate with technical reps and secondary buyers to resolve claims and offer defective material.

SAP Excel Customer Relationship Management Claims Management Inventory Coordination

Inside Sales

Long's Human Resources

Jan 2021 - Dec 2021 (11 months)

Worked with the inside sales team processing claims, updating shipping and status reports, creating releases for slabs, and maintaining a database for customer agreements.

SAP Excel Sales Support Database Management

Customer Order Desk/Inventory

Genesis Technical Staffing

Jan 2020 - Dec 2021 (1 year 11 months)

Managed order intake for spare parts with international customers, worked with procurement to ensure parts in the pipeline, and reviewed pending or overdue orders to meet customer deadlines.

SAP Excel Order Management Inventory Control Customer Service

Customer Service Specialist

AMNS CALVERT

Jan 2013 - Dec 2020 (7 years 11 months)

Managed two key accounts and 20+ customer accounts, achieving high PO order entry accuracy and monitoring pricing guidelines. Created unique status reports and saved the company over $400,000 by finding pricing inconsistencies.

SAP Excel Customer Relationship Management Order Entry Pricing Analysis Reporting

Inventory Operator

ThyssenKrupp Steel USA

Jan 2011 - Dec 2013 (2 years 11 months)

Tracked inbound and outbound coil shipments, maintained inventory control, and created daily reports to address discrepancies in the inventory system.

SAP Excel Inventory Management Supply Chain Data Analysis