Open to opportunities

Taira Merrick

@tairamerrick

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Accomplished service and technology professional with 12 years experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am an accomplished service and technology professional with over 12 years of experience in Identity Access Administration, Customer Service, and Project Management. My career has been marked by a commitment to quality and a focus on meeting company objectives through effective collaboration and process improvement.

Throughout my tenure at FIS, I have received multiple promotions, culminating in my current role as Treasury Associate II, where I manage access administration for over 45 financial institution banking portals worldwide. I take pride in advocating for end users and resolving onboarding access issues, which has earned me recognition as a 'Team Player' by senior management.

My background also includes significant experience in business systems analysis, where I have crafted technical requirements and documented business processes to drive improvement initiatives. I thrive in environments that leverage Agile methodologies and am passionate about using technology to facilitate business solutions.

Experience

Work history, roles, and key accomplishments

Current

Treasury Associate II

Current

FIS - Worldpay

Dec 2021 - Present (3 years 9 months)

Promoted to Treasury Associate II, provisioning and de-provisioning access for over 45 financial institution banking portals worldwide. Provided bank portal administration training, conducted quarterly access reviews, and crafted procedural documentation. Advocated for end-users to resolve onboarding access issues and provided technical support.

Bank Portal Administration Technical Support Audit Documentation Conflict Resolution

Treasury Associate I

FIS

Jan 2020 - Dec 2021 (1 year 11 months)

Established and implemented the Treasury portal access administration function from inception. Responsible for setting up bank portal access, onboarding new banks, and managing financial payments to external banking partners. Provided a central point of support and conflict resolution, creating and maintaining procedural documentation.

Treasury Management Bank Portal Access Payments Reporting Audit Documentation Conflict Resolution Onboarding

Data Control Operations II

FIS

Nov 2018 - Dec 2019 (1 year 1 month)

Processed new account applications and account maintenance requests through routine data entry into various account databases and systems. Met all departmental production volume and accuracy standards, researched and resolved client issues, and updated procedure manuals.

Data Entry Account Management DataBase Systems

Business Systems Analyst

Bankers Financial Corporation

Dec 2012 - Aug 2018 (5 years 8 months)

Crafted technical requirements for new business opportunities, documenting functional and technical requirements, use cases, and business process/data flows. Analyzed business processes, provided improvement recommendations, and acted as a liaison between business, IT, PMO, and SQA. Leveraged Agile Methodology to create user stories and assist SQA with new functionality design and test plans.

Technical Writing Requirements Gathering Process Improvement Agile Methodology Functional User Stories SQA Methodology Project Management

Customer Service Representative II – Commercial Operations

Bankers Financial Corporation

Dec 2011 - Dec 2012 (1 year)

Answered incoming customer service calls for insurance policy holders, discussing policy changes and provisioning/de-provisioning services. Provided quotes, assisted with website navigation, and troubleshot problems, offering recommendations to the IT Department. Assisted with intake of catastrophic claims and issued new business policies.

Customer Service Troubleshooting IT Support

Client Service Support / Account Manager

Ceridian Benefits Services

Oct 2000 - Nov 2011 (11 years 1 month)

Answered customer inquiries about products and services, coordinating tools and resources to ensure customer retention and growth. Supported client-related activities, resolved daily processing issues, and ensured accurate client information. Provided accurate and timely reporting, participated in annual audits, employee training, and process improvement teams.