Mark Anthony Murao

I’m a highly motivated Senior Customer Service Representative with 10+ years of experience delivering exceptional support across inbound and outbound calls, chat, and email. I’m known for strong communication and interpersonal skills that help me resolve issues efficiently while building positive customer relationships.

I’m comfortable working independently with minimal supervision and also collaborating within a team environment. In every role, I focus on smooth, organized operations—so customers get clear, consistent responses and follow-through.

I bring deep CRM experience, including Salesforce, for communication, ticket creation, and tracking. I also have experience using Zendesk to support service delivery and customer case management, ensuring nothing gets missed.

Alongside customer support, I’ve supported administrative operations and healthcare-related customer needs, strengthening my attention to detail and professionalism. I’m also a Zendesk Customer Service Professional Certificate holder, and I’m ready to bring that expertise to a team that values great service.