Mark Acevedo
@markacevedo
Account Manager driving debt resolutions and data-driven client success with 8+ years.
United StatesWhat I'm looking for
I’m an Account Manager with 8+ years managing high-volume client portfolios and negotiating large-scale debt resolutions. I’ve consistently supported clients to achieve measurable outcomes, including over $56 million in company savings since 2018.
In my current role at National Debt Relief, I manage the largest client base (700+ accounts per month) and secure debt reduction balances by using Salesforce CRM for accurate case records. I’ve maintained strong performance metrics—ranked 3rd in my department, exceeding creditor settlement quotas by 20% while also achieving a 95% increase in clients reaching financial stability goals.
Before that, I built real-world data and operations experience through a College Intern Technician role with the New York City Police Department, improving reporting and reducing backlog by 40%. I also implemented an e-commerce drop-shipping model that increased sales volume by 70%, and in a robotics leadership role I contributed to a final project creating a cinema reviews website using JavaScript.
Experience
Work history, roles, and key accomplishments
Account Manager
National Debt Relief
Nov 2018 - Present (7 years 7 months)
Managed a high-volume client portfolio of 700+ accounts per month and negotiated debt resolutions generating $56M+ in company savings since 2018. Maintained Salesforce case records, ranked 3rd in the department, and improved clients’ progress toward financial stability by 95%.
College Intern Technician
New York City Police Department
Jan 2016 - Jun 2018 (2 years 5 months)
Applied police cadet internship training to improve operational and strategic data efficiency by 35%. Processed 150 police reports and optimized digital recordkeeping to reduce report backlog by 40%.
Customer Service Representative
Discount Surgical Stockings Inc.
Apr 2013 - Jan 2016 (2 years 9 months)
Implemented an e-commerce drop-shipping model that increased sales volume by 70% and expanded product availability. Processed 2,000+ daily invoices and handled 50–100+ daily customer inquiries via phone, email, and chat to support timely order fulfillment.
Education
Degrees, certifications, and relevant coursework
Brooklyn College (CUNY)
Bachelor of Science, Business Management & Finance
Grade: GPA 3.51; Dean’s List
Earned a Bachelor of Science in Business Management & Finance at Brooklyn College (CUNY). Reported GPA 3.51 and Dean’s List recognition.
Brooklyn College (CUNY)
Bachelor of Science, Computer Information Systems
Grade: GPA 3.30–3.41; Dean’s List
Earned a Bachelor of Science in Computer Information Systems at Brooklyn College (CUNY). Reported cumulative GPA (3.30–3.41) and Dean’s List recognition.
Availability
Location
United StatesAuthorized to work in
Job categories
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