Razvan Dragos Musat
@razvandragosmusat
IT infrastructure and service delivery leader with 10+ years optimizing operations and projects.
RomaniaWhat I'm looking for
I’m an experienced IT professional with over 10 years of expertise in IT infrastructure management, service delivery, and project leadership. I’m known for optimizing operations, driving cross-functional collaboration, and implementing ITIL processes to enhance service quality and operational efficiency.
As a Regional Project Manager & Infrastructure (04/2022 - Present), I led regional IT infrastructure projects across Europe, focusing on NetApp storage, blade servers, and compute resources. I drove the annual patching process to ensure compliance, security, and operational readiness across multiple venues, and I used ServiceNow to track issues, manage changes, and implement ITIL processes.
I’ve also strengthened service performance and reliability through targeted delivery and incident leadership. I led a critical response to a major cyber-attack using CrowdStrike, successfully restoring the entire infrastructure for all in-scope operations over one weekend, and as a Technical Lead (02/2017 - 06/2020) I implemented ITIL processes across multiple accounts, improving incident resolution times by 20% while enhancing remote management tools like iLO, iDRAC, and iRMC.
Experience
Work history, roles, and key accomplishments
Regional Project Manager
Continental Automotive
Apr 2022 - Present (4 years 2 months)
Led regional IT infrastructure projects across Europe, focusing on NetApp storage, blade servers, and compute resources. Drove the annual patching process to ensure compliance, security, and operational readiness.
Service Delivery Manager
Atos IT Solutions and Services
Jun 2020 - Apr 2022 (1 year 10 months)
Oversaw service delivery from four separate organizations on a large enterprise account, conducting monthly performance reviews to ensure SLA adherence. Managed escalations and resolved support issues to maintain customer satisfaction and contractual compliance, and led a CrowdStrike cyber-attack response that restored in-scope infrastructure over one weekend.
Volunteer - Airport WS
UEFA
Jun 2021 - Jul 2021 (1 month)
Served as a single point of contact for stakeholders, ensuring delivery commitments, prioritizing tasks, and coordinating communications with senior stakeholders and 3rd-party vendors. Helped prepare five venues for the championship and used ServiceNow to track issues and manage changes using ITIL processes.
Technical Lead, IT Operations
Atos IT Solutions and Services
Feb 2017 - Jun 2020 (3 years 4 months)
Led Enterprise Operation Center (EOC) and DevOps automation initiatives, including an RPA UiPath implementation. Implemented ITIL processes across multiple accounts, improving incident resolution times by 20%, and enhanced system reliability by optimizing remote management tools (iLO, iDRAC, iRMC).
Education
Degrees, certifications, and relevant coursework
West University of Timisoara
Bachelor of Applied Studies, Marketing
2008 - 2012
Completed a Bachelor of Applied Studies in Marketing at West University of Timisoara (FEAA) from 2008 to 2012.
Technical College Ion Mincu
High School Diploma
2004 - 2008
Earned a High School Diploma from Technical College Ion Mincu between 2004 and 2008.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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