Open to opportunities

Maritoni Buniag

@maritonibuniag

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Dedicated customer care representative with strong problem-solving skills.

Philippines

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What I'm looking for

I seek a challenging role in a supportive environment that fosters growth.

I am a committed Customer Care Representative with a focus on healthcare, currently working at Carelon Global Solutions. My role involves assisting providers with insurance verification and ensuring they receive the best customer service possible. I take pride in my ability to address inquiries effectively and provide accurate information regarding insurance policies.

Previously, I worked as a Panel/Sub Assembly Technician at Jamco Philippines Inc. and have experience in quality assurance and operations. My background in technical roles has equipped me with strong attention to detail and problem-solving skills, which I apply in my current position to enhance customer satisfaction and operational efficiency.

I am passionate about continuous learning and have participated in various training programs, including Lean Six Sigma and anti-bribery courses. I am eager to contribute to a dynamic team where I can further develop my skills and support the company's success.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative I

Current

Carelon Global Solutions

Jul 2023 - Present (1 year 11 months)

Assisted healthcare providers with comprehensive insurance verification and coordinated with third-party administrators to confirm policy coverage. Provided outstanding customer service by addressing provider inquiries regarding complex insurance policies and benefits.

Insurance Verification Policy Coverage Customer Service Healthcare Administration Problem Solving Data Entry

Panel/Sub Assembly Technician

Jamco Philippines Inc.

Apr 2016 - Jan 2020 (3 years 9 months)

Performed detailed panel and sub-assembly tasks for aerospace components, ensuring adherence to strict quality standards and engineering blueprints. Utilized metrology tools to verify precision and maintained compliance with AS9100 Quality Management System protocols.

Panel Assembly Quality Control Manufacturing Operations

Quality Assurance

Multi-Tek Fasteners Inc.

May 2015 - Nov 2015 (6 months)

Conducted thorough quality assurance inspections on manufactured fasteners, ensuring products met specified industry standards and client requirements. Implemented quality control procedures to minimize defects and improve product reliability.

Quality Assurance Quality Control Fastener Production

HQS Operator

International Wiring System Phil. Corporation

May 2013 - Nov 2014 (1 year 6 months)

Operated HQS systems within a manufacturing environment, ensuring efficient production flow and adherence to operational guidelines. Performed routine checks and maintained equipment to support continuous production processes.

HQS Operation Production Management System Monitoring Equipment Maintenance Manufacturing Processes

Education

Degrees, certifications, and relevant coursework

Concepcion Holy Cross College

Bachelor of Elementary Education, Elementary Education

Pursued a Bachelor of Elementary Education at Concepcion Holy Cross College. The program focused on foundational knowledge and pedagogical skills necessary for elementary education.