Marissa Boeck

I am a licensed life insurance professional and General Career Agent with hands-on experience in claims denial analysis, insurance billing, and payment processing. I manage high-volume client communication and maintain compliant CRM documentation while handling sensitive financial data with confidentiality. I Accurately write Life insurance policies for clients and use client referrals to gain more clients through trust and rapport building.

In my current role I communicate with 800+ clients weekly, correct banking errors, verify payment information, and collaborate with underwriting and home office teams to resolve application denials and policy discrepancies. I deliver compassionate, solution-focused support and build strong client rapport. Work very well in team settings, as well as independently.

My background includes customer-facing roles in hospitality where I trained staff, managed transactions, and performed reconciliations, as well as self-employment providing full-time pet and homecare services that required trustworthiness and time management across multiple clients. I have a positive and motivated mindset, and value strong workplace empowerment.

I hold life insurance licenses in Wisconsin and Minnesota and certifications in Microsoft Word & Excel, food safety, and bartending; I am organized, flexible with scheduling, and motivated to contribute to collaborative teams that prioritize accurate financial operations and excellent client service. Experienced in training others both in person and remotely. I have experience in Small Business management from both college courses, and working hands on with a small business for 3+ years in the food service industry. I created scheduling for other employees, helped developed menu items, trained multiple employees, and handled majority customer service issues that occurred.