Marcia Schneider

I’m a resourceful insurance claims and customer relations professional with over 25 years of experience supporting reimbursement, resolving complex billing issues, and managing executive escalations. I bring proven strength in account management, detailed documentation, and cross-functional collaboration.

In my recent roles, I used EPIC software to manage insurance claim follow-up, investigate payment delays, and resolve claim discrepancies. I reviewed patient accounts and medical documentation to improve claim accuracy and completeness, coordinating with insurance carriers, patients, and providers to move denied, delayed, or unpaid claims forward.

I also delivered executive-level escalation support by investigating complex customer concerns, handling complaints from regulatory bodies and the Better Business Bureau, and conducting thorough billing reviews. I focused on proactive, timely problem resolution to improve customer satisfaction and retention, while maintaining precise records.

Earlier in my career, I served as a Lead Agent / Business Customer Relations Specialist, serving as the primary point of contact for intricate executive concerns and advising on compliance reporting and credit adjustment approvals. I’ve also provided fraud investigation support, mentored and trained team members, and maintained a strong customer advocacy mindset throughout operations.