Ali G
@alig1
Licensed Sales Consultant at Progressive Insurance who exceeded monthly sales goals and produced 100+ policies during peak periods.
United StatesWhat I'm looking for
At Progressive Insurance, I handle inbound customer calls, identify customer needs, and recommend insurance solutions. I’ve produced 100+ policies during peak production periods and consistently met and exceeded monthly sales goals.
I track sales, conversion, and customer retention KPIs to stay on target. I also cross-sell and upsell eligible coverages, maintain CRM records, and follow up with customers.
At Nikki’s Pet Services, I managed day-to-day operations, including scheduling, client communication, and service coordination. I also trained and onboarded employees and helped coordinate daily team responsibilities.
Earlier, I worked in customer service, sales, and administrative roles at Anthony’s Coal Fired Pizza, Winter Bros., and K&K; Plumbing. I also have experience evaluating AI responses through fact-checking and quality review, and hold a Property & Casualty Insurance License.
Experience
Work history, roles, and key accomplishments
Handles high volume of inbound customer calls, identifies needs, and recommends insurance solutions. Consistently meets and exceeds monthly sales goals, producing 100+ policies during peak periods.
Manager / Administrative Assistant
Nikki's Pet Services
Jan 2020 - Dec 2023 (3 years 11 months)
Managed day-to-day business operations including scheduling, client communication, and administrative tasks. Served as primary point of contact and handled employee training and onboarding.
Bartender/Server
Anthony's Coal Fired Pizza
Jan 2017 - Dec 2020 (3 years 11 months)
Provided food and beverage service to customers, ensuring a positive dining experience.
Customer Service Representative
Winter Bros.
Jan 2014 - Dec 2017 (3 years 11 months)
Assisted customers with inquiries and provided support to ensure satisfaction.
Sales & Administrative Associate
K&K Plumbing
Jan 2011 - Dec 2014 (3 years 11 months)
Supported sales and administrative operations, assisting with customer interactions and office tasks.
Education
Degrees, certifications, and relevant coursework
Nassau Community College
Associate of Arts, Liberal Arts
Earned an Associate of Arts degree in Liberal Arts.
Nassau Community College
Property & Casualty Insurance License, Insurance
Holds a Property & Casualty Insurance License.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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