Marion Kamau

Advocated as the single point of contact for clients, handling high-touch account management in CRM, Events & Membership System Tech space. Successfully onboarded new clients within 60 days while aligning with customer project timelines and reduced customer churn rate by 92% each quarter. Managed $250,000 of renewal costs through upselling and cross-selling, exceeding the annual goal by 25%.

Managed running projects to ensure timelines were met and was key in the ISO certification process, creating standards and strategy for the department. Identified new business opportunities and delivered feedback on tactical operation questions within project scope to all stakeholders. Managed and signed new service level agreements, maintaining 85% of clientele through upselling and cross-selling

Managed entire project running to ensure timelines were met and represented the organization in different IT forums. Supervised engineers to ensure projects were delivered on agreed timelines and trained new marketers on company products. Sourced new clients and advanced company products, bringing in business worth $300,000 within one year for a new office.

Currently pursuing a Master's degree in Business Administration with a specialization in Project Management. This program focuses on advanced strategies and methodologies for effective project leadership and execution.

Grade: Honors, 2nd Class

Completed a Bachelor of Arts degree in Communication, focusing on various aspects of media, public relations, and interpersonal communication. Graduated with Second Class Honors, demonstrating strong academic performance in the field.