Marina Surpickaja

I’m a customer service and retention specialist with 10+ years’ experience across insurance, telecommunications, and retail. I’m known for handling high-volume customer interactions while resolving complex issues and protecting customer relationships.

In my most recent role as a Customer Retention Agent at Animal Friends Insurance (2021–2024), I retained clients, resolved complaints, and met performance targets. I focused on tailored solutions that improved retention through loyalty and proactive support.

Earlier, as a Technical Support Advisor at BT/Webhelp (2020–2021), I provided support for broadband, TV, and phone services—diagnosing problems and helping customers get back to their services quickly. Before that, I worked in sales as a Sales Advisor at Sky/Webhelp (2018–2020), advising customers and achieving sales targets.

Alongside customer-facing roles, I’ve managed teams and operations in retail and managed stock as a Store Manager. I bring strong problem-solving, teamwork, and time management skills—turning customer needs into practical outcomes.