Open to opportunities

Jonathan De bel

@jonathandebel

Message

Retention-focused sales specialist excelling in churn prevention and renewals.

Spain

Message

What I'm looking for

I seek a customer-centric role in telecom or services where I can apply retention, upselling and coaching skills, hit KPIs, and help improve processes and team performance.

I am a sales and retention specialist with extensive experience in telecom environments, focused on churn prevention, contract renewals and customer loyalty recovery. I consistently drive KPI-driven conversations and deliver measurable retention results.

At VodafoneZiggo (via Yource) I achieved 100% log accuracy and a 95% retention/saves score, safeguarding revenue through negotiation and loyalty adjustments. I handle both inbound and outbound retention calls and maintain compliance with documentation standards.

Beyond telecom, I managed operations, payroll and staff coaching in hospitality and small business settings, improving communication and operational workflows. I have experience in frontline sales, customer support, and administrative follow-up across multiple campaigns.

I bring strong skills in upselling, objection handling, CRM logging accuracy and KPI performance, and I coach and mentor team members to improve results and business continuity.

Experience

Work history, roles, and key accomplishments

Manager and Administration

Eugene / Duinwater

Jan 2022 - Jan 2025 (3 years)

Led weekly planning, payroll preparation, invoicing and margin management; coached staff, improved communication and operational workflows, and supported business continuity and structural implementation.

Payroll Invoicing Plan Operation Process Improvement Communication Business Continuity Margin

Telecom Sales & Covid Tracer

Yource / N-Allo / Call-IT

Jan 2019 - Jan 2022 (3 years)

Performed customer support and telecom sales across multiple campaigns, handling retention and mobile/internet renewals with accurate administrative follow-up and KPI-driven call performance.

Customer Support Telecom Sales Retention Renewals KPI Tracking

Job Coach

Foot Step

Jan 2017 - Jan 2019 (2 years)

Coached candidates on CV writing, interview skills and job application progress; conducted follow-ups and tracked development to improve employability outcomes.

Career Coaching Interview Preparation Candidate Tracking Progress Monitoring Communication Mentoring

Sales Call Agent

Orange and Telenet

Jan 2014 - Jan 2017 (3 years)

Handled inbound and outbound telecom sales focused on contract renewals, product advising and upselling, consistently meeting monthly sales and retention KPIs.

Telecom Sales Renewals Upselling KPIs Customer Service Negotiation

Chef and Manager

Restaurant De Vissherie

Jan 2010 - Jan 2014 (4 years)

Managed daily restaurant operations including purchasing, planning and staff supervision to ensure smooth service delivery and cost control.

Purchasing Staff Supervision Cost Control Scheduling Food Service Inventory Management

Retention Specialist

VodafoneZiggo

Managed inbound and outbound retention calls focused on churn reversal and contract renewals; achieved 100% log accuracy and 95% retention success while protecting revenue through negotiated renewals and loyalty offers.

Churn Prevention Renewals Upselling Objection Handling Outbound Calling Negotiation