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Marina Giraldes

@marinagiraldes

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I build onboarding, customer experience, and operations systems that help high-volume programs scale smoothly.

United States

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What I'm looking for

I'm looking for a client success or operations role where I can build scalable onboarding, processes, documentation, and systems while owning client relationships and solving cross-functional operational challenges.

At Grassroots Gymnastics, I manage day-to-day client relationships across a 500–600-family program and lead onboarding from first inquiry through a confident start. I joined with no gymnastics or industry-specific systems experience and quickly grew into leading operations for a high-volume program.

I build the operational structure that keeps teams and customer experiences running smoothly, including onboarding processes, workback schedules, knowledge resources, communication templates, staff workflows, and an Asana-based applicant tracking system. I also helped lead a major facility expansion from 6,000 to 12,000 square feet while maintaining day-to-day operations and service continuity.

Previously, I founded and scaled a Brazilian Jiu-Jitsu academy to 160+ active members, managing client relationships, onboarding, scheduling, events, staff, and daily business operations. I also coordinated international tournament delivery and compliance operations for the IBJJF.

I’m bilingual in English and Portuguese and bring an owner’s mindset to my work: I learn quickly, take ownership, improve inefficient processes, communicate clearly across teams, and stay focused on what customers and the business actually need.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Grassroots Gymnastics

Aug 2023 - Present (3 years 1 month)

Serve as the day-to-day point of contact and primary relationship owner for a 500-600 account client base, leading onboarding from first inquiry through a confident, successful start. Built standardized onboarding playbooks, workback schedules, and a knowledge base in Asana, and led a full facility relocation with zero disruption to active service.

Asana IClassPro When I Work Band Direction Canva Meta Business Suite CRM Client Onboarding Process Improvement Project Management Cross functional Coordination

Owner & Operations Manager

Gracie Barra Huntington Beach

Mar 2014 - Feb 2021 (6 years 11 months)

Opened and scaled operations to 160+ active contractual accounts as an affiliate academy of the globally recognized Gracie Barra Brazilian Jiu-Jitsu brand, building financial planning, automated billing, payroll, and vendor management systems. Led a rapid full-scale pivot from in-person to virtual service delivery during COVID-19, coordinating operational functions to preserve continuity of service.

Financial Planning Automated Billing Payroll Vendor Management Operations Management Team Leadership Remote Team Management Performance Standards Service standards

Executive Assistant & Project Manager

International Brazilian Jiu-Jitsu Federation (IBJJF)

Apr 2011 - Feb 2021 (9 years 10 months)

Promoted from Executive Assistant to CEO to Project Manager, coordinating executive workflows and cross-functional, multi-timezone stakeholder communications for a global organization. Coordinated end-to-end delivery of international tournament events for thousands of global participants, orchestrating inputs across scheduling, staffing, and stakeholder groups without formal authority.

Project Management Stakeholder Management Cross functional Coordination Event Management Compliance USADA Data Management Communication Skills