Open to opportunities

MARINA FINK

@marinafink

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Experienced virtual assistant with a strong background in client support.

Germany

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What I'm looking for

I am looking for a remote position that values structured approaches and empathy.

With over 20 years of experience in client support, logistics, and executive coordination, I am a discreet and emotionally intelligent professional. My structured approach and empathy allow me to excel in roles such as Virtual Assistant, Travel/Operations Coordinator, and Client Support Specialist. I thrive in remote work environments, whether from the forest, ocean shore, or a peaceful home office.

Throughout my career, I have coordinated international orders and maintained relationships with both private and institutional clients. My background in International Relations and Business has equipped me with the skills to manage complex logistics across time zones and regions, ensuring that sensitive issues are resolved with professionalism and discretion. I have successfully overseen supplier and customer coordination, managed deadlines, and supported urgent logistics and quality-related tasks.

My experience includes working with diverse teams and clients, where I have developed high-level customer service skills and a multicultural understanding. I am proficient with digital tools such as MS Office, ERP, CRM, and Salesforce, which enables me to optimize workflows and enhance internal communication. I am committed to bringing presence, clarity, and groundedness to every project I undertake.

Experience

Work history, roles, and key accomplishments

Customer Support & Logistics Coordinator

Koenig & Bauer Banknote Solutions SA

Jan 2017 - Present (8 years 6 months)

Coordinated international orders and client communications, maintaining relationships with private and institutional clients. Managed complex logistics across time zones and regions, resolving sensitive issues with professionalism and discretion.

International Order Coordination Client Communication Logistics Management Customer Support

Purchasing & Support Specialist

Univeg Frankfurt

Jan 2014 - Present (11 years 6 months)

Oversaw supplier and customer coordination, managing deadlines, orders, and pricing. Supported urgent logistics and quality-related tasks.

Supplier Management Customer Coordination Order Management Logistics Support

Personal Assistant & Admin Support

Kräuter Mix GmbH

Jan 2012 - Present (13 years 6 months)

Supported meetings, exhibitions, and documentation. Assisted with client visits and international travel coordination.

Meeting Support Documentation Management Travel Coordination

Export Administrator

Florapharm GmbH

Jan 2010 - Present (15 years 6 months)

Managed export documentation and customs processes. Optimized workflows and internal communication, including visiting clients and exhibitions.

Customs Workflow Optimization Internal Communications Client Relations

Customer Service Manager

Japan Tobacco International (JTI)

Jan 1999 - Present (26 years 6 months)

Led customer service team and developed internal KPIs. Coordinated sea freight logistics for Geneva HQ, implementing internal policy updates and process improvements.

Customer service management KPIs Policy Implementation Process Improvement

Education

Degrees, certifications, and relevant coursework

State University of St. Petersburg

Bachelor of International Relations, International Relations

Completed a Bachelor of International Relations at the State University of St. Petersburg. This program provided a comprehensive understanding of global affairs, international law, and political science.

Moscow State University

Bachelor of Business Administration, Business Administration

Obtained a Bachelor of Business Administration from Moscow State University. The curriculum focused on core business principles, management strategies, and administrative practices.

IHK Würzburg-Schweinfurt

Certified Purchasing/Logistics Specialist, Purchasing/Logistics

Earned certification as a Purchasing/Logistics Specialist from IHK Würzburg-Schweinfurt. This certification enhanced expertise in procurement, supply chain management, and logistical operations.