Open to opportunities

Marim Sadik

@marimsadik

Message

I support Arabic and English customers through chat, calls, data accuracy, and appointments.

Egypt

Message

What I'm looking for

I'm looking for a customer support, chat support, or data entry role where I can use Arabic and English communication skills, CRM experience, appointment management, and accurate data handling to resolve customer issues and improve service quality.

I've supported English-speaking customers in the USA at Intelcia Egypt and Arabic-speaking customers in KSA at Wallet Company, resolving inquiries professionally across calls and chats.

At Wallet Company, I manage appointment-related requests, help customers select appropriate services, and maintain customer records across multiple internal applications. I verify, correct, and validate data to keep records accurate and complete.

My work combines customer service, CRM systems, data entry, chat support, and appointment management. I communicate fluently in Arabic and English and use tools including Excel, Google Sheets, ChatGPT, and Gemini.

I'm motivated by solving client issues efficiently, maintaining accuracy under pressure, and contributing to a positive customer experience.

Experience

Work history, roles, and key accomplishments

Chat Support Agent & Data Entry Specialist

Wallet Company KSA

Aug 2025 - Jul 2026 (11 months)

Handled inbound and outbound chats, providing assistance to Arabic-speaking customers based in KSA. Resolved client issues with setting appointments and choosing the correct services they needed.

Chat Data Entry CRM Appointment Management Data Validation Quality Assurance

Call Center Agent

Intelcia Egypt

Sep 2023 - Jul 2025 (1 year 10 months)

Handled inbound and outbound calls, providing assistance to English-speaking customers based in the USA. Resolved client issues promptly while maintaining professionalism and empathy.

Customer Service Problem Solving CRM Data Entry