Mariela Archondo

Handle inquiries via chat, email, and phone, provide booking details, verify payments, check driver status, confirm protection package eligibility.
Assist with key exchange, document signing, claims, disputes, payment issues, booking modifications (date changes, add-ons, post-trip charges, reviews).
Ensure payments and security deposits are processed, provide insurance information.

Monitor orders, liaise with carriers for updates, handle address changes, and resolve issues like damaged parcels or recent requests.
Provide information about jewelry, ornaments, and books; guide customers through website navigation; process change requests for products.
Mint NFTs and manage customer service email communications efficiently for timely responses.

Lead and manage teams to ensure high-quality service and platform functionality. Monitor data and key performance indicators.

Assist UK clients with questions, requests, and issues related to transportation, carriers, telecommunications, logistics, electricity, and water supply services.
Liaise with service providers to address client concerns, track service progress, and ensure timely resolutions.
Provide clear information on services, procedures, and requirements to help clients navigate their options effectively.

Oversee data collection processes, ensuring surveys are conducted accurately, on time, and in compliance with company standards.
Recruit, train, assign, and supervise large teams of temporary surveyors, including monitoring fieldwork and providing guidance.
Check data integrity, perform audio supervision, resolve fieldwork issues, and prepare reports on survey progress and results.

Provided online support for American and European websites, transitioning from independent contractor to employee.

Data Collection Across Multiple Channels – Conduct in-person, telephone, and online surveys, as well as fieldwork, product testing, and focus groups.
Quality Assurance – Verify accuracy, completeness, and reliability of collected data to maintain research integrity.
Research Contribution – Provide high-quality data to support market research insights and ongoing studies.

Performed administrative tasks in construction and building management, including financial statements and personnel selection.

Assisted the CEO with various administrative tasks and project management.

Provided support in accounting tasks, including data entry and financial reporting.

Business Analytics with Excel: Elementary to Advanced. Focused on optimizing user experience and managing teams.

Financial Analyst Expert program focusing on financial analysis and management skills.

Taxation Professional Certificate focusing on taxation and financial management.

Bachelor's in Business Administration and Management. Homologation to the official Spanish university degree.

High School Diploma obtained after completing secondary education.