Mariela Archondo
@marielaarchondo
Customer service professional with expertise in data management.
BoliviaWhat I'm looking for
I'm Mariela Archondo, a dedicated customer service professional with extensive experience in managing data collection processes and ensuring high-quality service delivery. My journey began as a Surveyor at IPSOS CIESMORI, where I honed my skills in conducting surveys and ensuring data integrity. Over the years, I transitioned into supervisory roles, overseeing teams and enhancing operational efficiency.
Currently, I work as a Customer Service Assistant at TELEHOME28, where I provide support for logistics and telecommunications. My role involves not only assisting customers but also optimizing user experience and resolving issues effectively. I am passionate about leveraging my background in business administration to contribute to organizational success and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Manager
FUNION LP
Feb 2021 - Present (4 years 3 months)
Lead and manage teams to ensure high-quality service and platform functionality. Monitor data and key performance indicators.
Customer Service Assistant
TELEHOME28
Aug 2023 - Present (1 year 9 months)
Provide customer service support for logistics, telecommunications, and transportation companies. Address customer inquiries and resolve issues efficiently.
Supervisor
IPSOS CIESMORI
Feb 2021 - Apr 2024 (3 years 2 months)
Oversee data collection processes, ensuring surveys are conducted accurately. Supervise surveyors and monitor data quality.
Owner
SUBLIDEAS
Feb 2018 - Feb 2021 (3 years)
Provided online support for American and European websites, transitioning from independent contractor to employee.
Surveyor
IPSOS CIESMORI
Jan 2019 - Feb 2021 (2 years 1 month)
Conduct in-person, telephone, and online surveys. Ensure data accuracy and contribute to market research insights.
Building Management Support
GRUPO AUREKA
Jan 2010 - Mar 2013 (3 years 2 months)
Performed administrative tasks in construction and building management, including financial statements and personnel selection.
CEO's Assistant
GRUPO UNIBET
Jan 2007 - Apr 2008 (1 year 3 months)
Assisted the CEO with various administrative tasks and project management.
Accounting Assistant
BANCO NACIONAL DE BOLIVIA
Jan 2006 - Jan 2007 (1 year)
Provided support in accounting tasks, including data entry and financial reporting.
Education
Degrees, certifications, and relevant coursework
JUJohns Hopkins University
Certificate, Business Analytics
2015 - 2024
Business Analytics with Excel: Elementary to Advanced. Focused on optimizing user experience and managing teams.
Universidad Privada Boliviana (UPB)
Financial Analyst Expert, Finance
2019 - 2021
Financial Analyst Expert program focusing on financial analysis and management skills.
CEMES
Professional Certificate, Taxation
2005 - 2008
Taxation Professional Certificate focusing on taxation and financial management.
Escuela militar de Ingenieria Mariscal antonio José de Sucre (EMI)
Bachelor's, Business Administration
2000 - 2004
Bachelor's in Business Administration and Management. Homologation to the official Spanish university degree.
Colegio Inglés Católico (CIC)
High School Diploma, General Education
1986 - 1998
High School Diploma obtained after completing secondary education.
Availability
Location
BoliviaAuthorized to work in
Job categories
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