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Ginger Barrios

@gingerbarrios

Customer Service Representative at UniUni who resolved delivery and logistics issues for U.S. customers across phone, chat, and email.

Bolivia

Message

At UniUni, I supported U.S. customers with delivery, shipment, and service inquiries through phone, chat, and email. I resolved delivery and logistics issues, documented cases in CRM software, and coordinated with internal logistics teams.

At Colchones Spring, I progressed from Customer Service Assistant to Store Manager, handling customer service and sales, coordinating materials and inventory, and managing the company’s social media presence. I also supported logistics coordination at CODESPA Foundation and front desk operations at Hotel Luna Salada.

Experience

Work history, roles, and key accomplishments

Call Center Customer Service Representative

UniUni

Aug 2025 - Aug 2026 (1 year)

Managed over 50 customer interactions per day via phone, chat, and email. Resolved delivery and logistics issues while meeting quality and productivity KPIs, and documented cases using CRM software.

Customer Service Live Chat Email Support Phone Support CRM Intercom Freshdesk Instadesk Nextiva Shulex Ticket Management Problem Solving Active Listening Conflict Resolution Time Management Multitasking Data Entry

Intern

Hotel Luna Salada

Jul 2025 - Jul 2025 (0 months)

Rotated through different hotel departments, mainly working as a receptionist. Assisted international guests and practiced English communication skills, supporting front desk operations, reservations, and guest service coordination.

Receptionist Duties Front Desk Operations Reservations Guest Service English Communication Customer Service

Logistics Coordinator

CODESPA Foundation

Mar 2025 - Apr 2025 (1 month)

Responsible for logistics coordination for technical assistance. Supported small entrepreneurs with basic digital presence improvements.

Logistics Coordination Digital Marketing Customer Support

Store Manager

Colchones Spring

Jan 2020 - Dec 2024 (4 years 11 months)

Coordinated with branches for material reception and inventory management. Provided customer service, handled sales, and managed the company's social media presence.