Daniel Vargas

I've supported customers through enrollment and administrative processes, using clear communication, empathy, and active listening to deliver effective solutions in high-demand situations.

As a volunteer Customer Service Representative and Team Lead in Ecuador, I conducted outbound enrollment calls, maintained professional CRM documentation, and earned a leadership promotion within six months through consistent KPI achievement. I trained, coached, and supervised 15–20 agents while monitoring performance and supporting quality standards.

As a freelance Customer Service Interpreter, I handled confidential data collection, clarified procedures for clients, and delivered accurate real-time communication during high-pressure conversations. I also applied U.S. customer service best practices to improve service quality and client experience.

I'm comfortable learning new systems quickly, including Google Workspace, Notion, and proprietary CRM platforms, and I bring a consistent focus on customer satisfaction, accuracy, and team performance.