Tania O'Neil

Provided customer support through inbound calls in English and Spanish-speaking environments, assisting customers with product troubleshooting, order inquiries, and technical concerns. Managed high-volume interactions while maintaining professionalism, efficiency, and a positive customer experience.

Provided customer support through inbound calls in English and Spanish, assisting with product troubleshooting, order inquiries, and technical concerns. Managed high-volume interactions while maintaining professionalism and a positive customer experience.

Provided high-volume customer support via email and Amazon messaging, handling product inquiries, order concerns, and escalations. As a supervisor, managed schedules, reviewed tickets, trained agents, and supported workflow improvements.

Provided high-volume customer support through email and Amazon messaging, assisting with product inquiries, order concerns, troubleshooting, and escalations. As a supervisor, managed schedules, reviewed tickets, trained new agents, created canned responses, tracked team performance, and supported workflow improvements using tools such as Shopify, Magento, Canva, and Excel.

Handled customer support through calls, chats, emails, and Amazon messaging, assisting with product guidance, account concerns, troubleshooting, and order-related issues. Maintained accurate customer records, escalated complex cases when necessary, and provided efficient support in fast-paced environments.

Reviewed and audited 300–500 calls daily to ensure quality, compliance, and accuracy according to client standards. Identified recurring issues and supported process improvements through detailed analysis and reporting.

Reviewed and audited 300–500 calls daily to ensure quality, compliance, and accuracy according to client standards. Identified recurring issues, categorized interactions, and supported process improvements through detailed analysis and reporting.

Assisted applicants via calls, chats, and email regarding visa processes, appointment scheduling, account support, and document tracking in English and Spanish. Managed high call volumes while following strict verification protocols.

Assisted applicants through calls, chats, and email regarding visa processes, appointment scheduling, account support, and document tracking in both English and Spanish. Managed high call volumes while following strict verification protocols and was recognized for strong performance and communication skills.

Supported daily clinic operations by managing client records, scheduling appointments, assisting customers with pet care guidance, and maintaining clean and organized work areas following sanitation procedures.