Open to opportunities

Maridean Williamson

@marideanwilliamson

Message

Pet insurance customer service professional with 10+ years remote care and accuracy.

United States

Message

What I'm looking for

I’m looking for a pet insurance customer service role where I can educate customers, deliver accurate answers, and lead with empathy. I want a team that values compassionate service and clear communication—especially during claims or stressful insurance moments.

I’m excited to bring more than ten years of remote customer service experience to a pet insurance customer service role. I guide customers through complex, often emotional situations while staying calm, empathetic, and solutions-focused.

In my remote administrative and coordination work, I handled high call volumes, explained services clearly, maintained accurate documentation, and supported compliance. I also bring Property & Casualty insurance training in progress, with a strong emphasis on education and accuracy.

Beyond insurance, I actively pet sit on weekends and on-call. I provide care for pets with varying needs, including administering medications, and I communicate daily updates and care documentation to pet parents.

My career and personal background have strengthened my understanding of the trust and empathy pet owners value most. I’m motivated to join a team where pets and their owners are truly prioritized, and where I can support customers with reliable, compassionate service.

Experience

Work history, roles, and key accomplishments

Current

Pet Sitter (Weekend / On-Call)

Current

Self Employed

Jun 2022 - Present (4 years 1 month)

Provided on-call weekend pet care for pets with varying breeds and medical needs, including administering medications. Communicated with pet parents to provide updates, reassurance, and care documentation.

Pet Care Client Communication

Remote Administrative Support

Tilted Angles Studios

Sep 2019 - Dec 2025 (6 years 3 months)

Served as the primary point of contact for inbound calls and customer inquiries about services, pricing, and scheduling. Processed invoices and payments and maintained confidential customer documentation while managing high call volume.

Customer Service Call Center Support Inbound Calls Scheduling Pricing Invoice Processing Payments Processing Customer Documentation Confidentiality Data Entry Microsoft Excel Live Chat Documentation Review

Remote Patient Coordinator

Comprehensive Plus Home Health

Jun 2018 - Aug 2019 (1 year 2 months)

Coordinated schedules between patients and healthcare providers and handled high-volume inbound calls. Resolved service-related concerns and maintained accurate records in compliance-focused systems.

Patient Coordination Scheduling coordination Inbound Calls Issue Resolution Record keeping Customer Service Organization Communication

Secretary / Receptionist

Diamond M. Co. & MorWill Pools

Jun 2012 - Jun 2018 (6 years)

Managed customer inquiries, billing, scheduling, and documentation as a remote secretary/receptionist. Coordinated technician schedules and maintained organized records.