Maricel Caube
@maricelcaube
I manage accurate hotel and flight reservations while delivering seamless travel experiences.
ZimbabweWhat I'm looking for
I've supported hotel and flight operations across OTA environments, managing reservations, itinerary changes, cancellations, pricing, and travel documentation for domestic and international travelers.
At Transcom PH, I assisted clients with flight, hotel, and holiday-package arrangements while verifying fares, booking conditions, travel inclusions, and policy compliance. I collaborated with airlines, hotels, and travel partners to provide accurate, personalized travel solutions.
Previously at IntelAssist Inc, I handled high-volume hotel reservations, modifications, rebookings, and guest inquiries, coordinating with hotel suppliers to resolve reservation issues and secure suitable accommodations.
My front-desk experience at Go Hotels Butuan strengthened my guest relations, reservation management, and cross-functional coordination. I'm Amadeus Certified and bring attention to detail, organization, and customer-focused service to every booking.
Experience
Work history, roles, and key accomplishments
Travel Consultant
Transcom PH
Oct 2024 - Jul 2026 (1 year 9 months)
Provided exceptional customer service by assisting clients with domestic and international travel arrangements, including flight and hotel reservations, itinerary changes, cancellations, and travel-related inquiries. Verified airfare, hotel, and package pricing to ensure booking accuracy and compliance with travel policies.
Hotel Associate (Front Desk)
Go Hotels Butuan
Oct 2023 - Aug 2024 (10 months)
Delivered exceptional front office services by ensuring seamless guest arrivals and departures, managing reservations, and providing personalized assistance throughout each guest’s stay. Efficiently managed reservations, room assignments, and guest requests while maintaining operational accuracy.
Customer Service Representative
IntelAssist Inc
Jun 2021 - Sep 2023 (2 years 3 months)
Provided exceptional customer service by assisting guests with hotel reservations, booking modifications, cancellations, and travel-related inquiries. Managed hotel reservations for domestic and international travelers while ensuring accuracy in booking details and guest preferences.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor of Science, Psychology
Pursued a Bachelor of Science in Psychology.
Systems Plus Computer College
Tech-Voc ICT Strand, Information and Communications Technology
Completed the TECH-VOC ICT Strand.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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