Raena Carm

I’m a highly organized, dependable administrative professional with 1+ experience supporting customers, managing officeresponsibilities, coordinating schedules, handling confidential information, and delivering exceptional service in fast-paced environments. I’m known for anticipating needs, solving problems before they escalate, and remaining calm under pressure.

In my roles—including Hotel Front Desk Agent and Secretary—I managed reservations, check-ins/check-outs, multi-line phone communication, documentation, filing, and office organization. I coordinated guest/customer requests, resolved unexpected issues efficiently and with discretion, and supported smooth daily operations by communicating across departments.

I also bring strong travel coordination skills, including planning detailed domestic and international travel itineraries. From researching destinations and comparing flights to booking airfare, coordinating hotels, scheduling activities, and managing travel documents, I make sure travelers stay informed and everything runs smoothly—even with schedule changes and contingencies.

Currently pursuing a Bachelor of Science in Cybersecurity through Western Governors University, I’m committed to growing with modern technology, productivity software, and AI tools. I approach every task with attention to detail, discretion, empathy, and a genuine commitment to helping others succeed behind the scenes.