At Dynata, I conduct outbound calls using approved scripts and project guidelines, respond to questions, and record information accurately. I also manage callbacks, refusals, and call dispositions while following confidentiality and quality requirements.
At Qwest BPO, Inc., I supported U.S. healthcare clients assigned to Ali'i Health Center, West Hawaii. I assisted with patient information and appointment coordination, updated records, and handled patient and provider requests and follow-ups.
At Sykes Asia, Inc., I assisted U.S. customers with membership, billing, and account concerns. Earlier, as a Secondary School Teacher at Immaculate Conception School of Guiuan, Inc., I prepared lessons and maintained student records.
