At My Amazon Guy, I served as the primary client-facing lead, managing brand relationships and aligning strategies with Amazon marketplace goals. I directed listing optimization, advertising campaigns, and catalog management to support visibility and sales growth.
At Intelegencia BPO LLC, I handled fare calculations, refund requests, and payment disputes according to airline policy and local aviation laws. I also managed passenger re-accommodation during delays, cancellations, and missed connections.
At BrightDrop Virtual Assistants, I took ownership of executive administration, including calendar management and high-volume inbox triage. I updated sales and project pipelines and implemented digital workflows to replace manual processes.
At ProductLabs.Ai, I maintained service-call and job-completion records and coordinated communication between stakeholders. I used ClickUp, Slack, and Zapier for account monitoring and task automation, then transitioned into a strategic operations lead role overseeing daily business functions and project delivery.
