Open to opportunities

Raymond Quismundo

@raymondquismundo

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E-Commerce specialist with 9+ years in Amazon brand protection, account management, and data-driven issue resolution.

Philippines

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What I'm looking for

I’m looking for an Amazon-focused role where I can protect the brand, manage multiple accounts, investigate issues, optimize listings, and deliver clear, data-driven reporting that improves customer satisfaction.

I’m an e-commerce specialist with 9+ years of experience supporting Amazon operations through brand protection, account management, and virtual assistance. I’ve built a proven track record in identifying unauthorized sellers, resolving account issues, optimizing listings, and improving client satisfaction through careful monitoring and actionable reporting.

In my most recent leadership role, Senior ProgramManager – Amazon Brand Protection Channel, I led brandprotection initiatives that reduced unauthorized seller activity and supervised team operations to ensure timely resolution of client concerns. I regularly generate weekly/monthly performance reports for stakeholders, improve workflows for investigations and issueresolution, and strengthen marketplace compliance by conducting marketplace monitoring, counterfeit detection, and data-driven process improvements.

Experience

Work history, roles, and key accomplishments

Product Operations Assistant

Dhs Partners Inc Dba Dhs Equipment

Dec 2024 - Apr 2026 (1 year 4 months)

Supported e-commerce operations by updating existing products and listing new items. Ensured data consistency across BigCommerce and NetSuite, adjusted inventory, and researched competitor pricing to inform updates.

E Commerce Operations BigCommerce NetSuite Product Listing Reporting Bundle Kits Listing

Amazon Account Specialist

Evolved Commerce

Mar 2024 - Oct 2024 (7 months)

Managed multiple Amazon accounts to ensure smooth operations and compliance. Resolved listing and account issues to improve performance metrics while delivering high-quality customer support to increase client satisfaction.

Amazon Seller Central Account Management Listing Optimization & Compliance Customer Support Performance Metrics Client Relations

Senior Program Manager

Channel Op Llc

Jun 2018 - Dec 2023 (5 years 6 months)

Led Amazon brand protection initiatives that reduced unauthorized seller activity. Supervised team operations, generated weekly/monthly performance reports, and improved workflows for investigations and issue resolution.

Brand Protection Investigation Workflow Optimization Reporting Team Operations & Compliance Incident Management

Amazon Brand Protection Specialist

Buy Box Experts

Jun 2015 - Jun 2018 (3 years)

Conducted marketplace monitoring to detect policy violations and counterfeit listings. Optimized product listings to improve visibility and conversion, and supported clients in maintaining accurate and compliant storefronts.

Product Listing Optimization & Compliance Data Analysis Customer Support Documentation

Data Entry Analyst

Hibu Philippines

Jan 2013 - Jan 2015 (2 years)

Updated and maintained customer data for directory listings. Conducted research to ensure data accuracy and completeness.

Data Entry Data Validation Research Directories Quality Assurance Documentation Attention To Detail

Member Services Executive

Pccw Teleservices

Jan 2012 - Jan 2013 (1 year)

Assisted customers with bookings, billing, and account concerns. Delivered responsive customer service in a fast-paced environment.

Customer Service Bookings Support Billing Support Account Support Communication Problem Solving Fast Paced Environment Documentation

Customer Technical Support Rep

Concentrix

Jan 2011 - Jan 2012 (1 year)

Provided technical support and troubleshooting to help customers set up and manage their accounts. Ensured timely assistance with customer issues in a support environment.

Technical Support Troubleshooting Customer Support Diagnostics Communication Problem Solving