Open to opportunities

Maria Sanchez

@mariasanchez5

Bilingual customer support and scheduling coordinator with 3+ years managing client communication in high-volume environments.

United States

Message

What I'm looking for

I’m seeking a remote customer support or scheduling coordination role where I can contribute strong communication, organization, and client management, resolving concerns quickly while supporting smooth scheduling and team operations.

I’m a bilingual customer support and scheduling coordinator with 3+ years of experience in high-volume environments. I manage client communications, resolve conflicts efficiently, and keep operations organized under pressure—always focused on maintaining a positive customer experience.

As an Operations Supervisor/Customer Service lead, I supervise daily restaurant operations, coordinate staff schedules and team onboarding, and handle administrative support with accuracy. I bring strong communication in both English and Spanish, plus hands-on experience with CRM systems, email and calendar management, and daily coordination using tools like Slack/Zoom and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Hoshi and Sushi Restaurant

Oct 2023 - Present (2 years 8 months)

Supervised daily operations in a high-volume restaurant, leading customer service for bilingual guests. Coordinated staff schedules, resolved complaints, trained new hires, and handled transactions and reporting with accuracy.

Customer Support Team Leadership Conflict Resolution Customer Relationship Management (CRM)Administrative Support Transaction Processing Reporting

Education

Degrees, certifications, and relevant coursework

Teresiano School

English Certificate, English

2023 -

Activities and societies: Greeted and assisted high-volume clientele; managed client intake and service workflow; de-escalated customer concerns.

Earned an English certificate. Supported high-volume client greeting and intake, coordinated service workflow, and de-escalated customer concerns professionally.