Open to opportunities

Nickie Salas

@nickiesalas

Message

Professional bilingual customer service representative focused on efficient issue resolution and scheduling.

United States

Message

What I'm looking for

I seek a customer-focused role where I can leverage bilingual skills, scheduling and payment experience, teamwork, and process improvement in a fast-paced, collaborative environment.

I am a professional, enthusiastic customer service representative with strong interpersonal skills and a proven ability to troubleshoot issues efficiently to boost customer loyalty. I bring five years of administrative and customer-facing experience coordinating schedules, processing payments, and supporting customers across phone, email, and chat channels.

At Suncoast Post-Tension I optimized crew scheduling, maintained compliance records, and collaborated with dispatch to improve operations; at La Familia Auto Insurance I handled 20+ customer interactions daily, managed payments and refunds, tracked complaint trends in Excel, and provided pre- and post-sales support. I am dependable, bilingual (English/Spanish), tech-proficient, and thrive in fast-paced, team-oriented environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

La Familia Auto Insurance

May 2024 - Dec 2024 (7 months)

Handled 20+ customer interactions daily across phone, email, and chat, resolved issues, processed payments and refunds, and tracked top complaints to improve service responsiveness.

Customer Support Payments Processing Refunds Account Management

Administrative Assistant

Suncoast Post-Tension

Apr 2019 - May 2024 (5 years 1 month)

Coordinated daily crew assignments and scheduling, resolved availability conflicts, and maintained accurate compliance and assignment records to improve operational efficiency.

Scheduling & Compliance Record keeping Multitasking Communication