Maria rojas User
@mariarojasuser
Technical Advisor & Sales Lead at Medifon SAC who configured and calibrated Beltone hearing aids.
VenezuelaWhat I'm looking for
At Medifon SAC, I provided consultative sales and guidance on Beltone hearing aids. I supported device configuration, calibration, and fitting.
I managed customer follow-up, after-sales support, and issue resolution, and worked with specialized software and hardware. I also assisted with technical documentation, translation, and medical-device certification processes.
At International Call Center, I handled customer inquiries by phone in English and Portuguese. I managed customer requests in a multicultural environment.
At Multiservicios Le Fabrica, C.A., I supported product and service promotion and sales activities, advised customers, and followed up on sales opportunities. I'm developing my technology and cybersecurity skills and am available for remote work.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Agent
International Call Center
Jan 2023 - Jan 2024 (1 year)
Handled customer inquiries by phone in English and Portuguese. Managed customer requests in a multicultural environment.
Technical Advisor & Sales Lead
Medifon SAC
Sep 2017 - Apr 2022 (4 years 7 months)
Provided consultative sales and guidance on medical hearing aids. Supported device configuration, calibration, and fitting, and managed customer follow-up and after-sales support.
Marketing & Sales Executive
Multiservicios Le Fabrica, C.A.
Jan 2015 - Jan 2017 (2 years)
Supported product and service promotion and sales activities. Advised customers and followed up on sales opportunities.
Education
Degrees, certifications, and relevant coursework
Universidad de Oriente
Medicine (incomplete), Medicine
Completed eight semesters of medical studies at Universidad de Oriente in Venezuela.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
Completed the Introduction to Cybersecurity course.
TryHackMe
Linux Fundamentals, Linux
Completed the Linux Fundamentals module.
OverTheWire
Bandit Level 16, Cybersecurity
Reached Level 16 in the Bandit wargame.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Salary expectations
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