Open to opportunities

MARIA RIARO

@mariariaro

Message

Experienced travel consultant with a focus on client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a challenging role that allows me to utilize my travel expertise and enhance client experiences while fostering a collaborative work environment.

I am a dedicated travel consultant with over a decade of experience in the travel industry, specializing in providing exceptional service to clients, particularly within UN bodies. My journey began at Bunson Travel, where I honed my skills in customer service and booking management. I have since worked with esteemed agencies like BCD Travel and Acharya Travel, where I developed a strong reputation for my organizational skills and ability to work under pressure.

Throughout my career, I have successfully managed travel arrangements for various clients, ensuring compliance with regulations and addressing their unique needs. My commitment to continuous improvement and teamwork has allowed me to thrive in fast-paced environments, and I take pride in my ability to assist clients with everything from flight bookings to visa applications. I am passionate about enhancing operational efficiencies and maximizing resource utilization to drive shareholder value.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

BCD Travel

Oct 2023 - Present (1 year 8 months)

Currently serving as a Travel Consultant for UN bodies, providing travel arrangements including flight bookings, transportation, and hotel reservations. Responsible for advising clients on travel documentation and ensuring compliance with health regulations. Demonstrates strong customer service skills and the ability to work under pressure.

Customer Service Invoicing Compliance Communication Teamwork Problem Solving Time Management

Travel Consultant

BCD Travel (UN Branch)

Jan 2019 - Sep 2022 (3 years 8 months)

Worked as a Travel Consultant, managing travel needs for UN staff and meeting participants. Responsibilities included booking flights, arranging transportation, and handling customer inquiries. Developed strong relationships with clients and ensured satisfaction through effective communication.

Customer Relationship Management Communication Problem Solving Invoicing Time Management Team Collaboration

Travel Consultant

Acharya Travel Agencies

Jul 2012 - Jan 2022 (9 years 6 months)

Served as a Travel Consultant, focusing on designing travel plans for corporate and family clients. Responsibilities included booking flights, arranging transportation, and assisting clients with visa applications. Demonstrated strong organizational skills and attention to detail.

Customer Service Communication organizational Problem Solving Teamwork

Travel Consultant Trainee

Bunson Travel

Jan 2012 - Feb 2012 (1 month)

Completed a training program as a Travel Consultant Trainee, assisting clients with bookings and providing product information. Gained foundational experience in the travel industry and customer service.

Customer Service Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Nairobi Aviation College

Diploma, Travel and Tourism Management

2009 - 2011

Completed a Computerized Diploma in Travel and Tourism Management, covering various aspects of the travel industry including air fares, ticketing, and customer service.