In my SaaS Customer Support Practical Training Project, I worked through customer scenarios involving account access, billing, subscriptions, integrations, and software bugs. I practiced handling concerns through email and chat, gathering relevant information, and explaining clear next steps.
In the HubSpot Customer Support Ticket Management Simulation, I managed simulated inquiries from ticket creation through resolution and closure. I also drafted customer responses and recorded internal notes to keep ticket information accurate.
As a Virtual Assistant in a training simulation, I restructured Trello boards and applied workflow automation rules, reducing task turnaround time by 15%. I also prepared a monthly report covering 18 completed tasks and 32 billable hours.
At Macforte Business Consulting, I supported interview coordination and maintained recruitment documentation. At Fly Higher, I managed content workflows and social media scheduling for client accounts, and as a volunteer Job Council Facilitator at Skep Foundation, I led weekly virtual sessions for 13 participants.
