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ABIGAIL TETTEH

@abigailtetteh

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I resolve customer issues clearly, manage support tickets, and deliver dependable follow-up.

Ghana

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What I'm looking for

I'm looking for a customer support role where I can communicate clearly, resolve issues thoughtfully, manage follow-ups, and continue learning customer-support systems and processes.

I've handled Zendesk practice support tickets from creation through resolution, documenting internal notes and communicating clear next steps for customer concerns.

I’ve practiced resolving billing disputes and refund requests with a calm, professional, solution-focused approach.

In a family business, I investigated a disputed order, identified an order-handling error, and arranged to address missing items after reviewing the customer’s evidence.

I also organize Gmail inboxes with labels, filters, reply templates, and scheduled follow-ups, and have built structured client onboarding systems using Google Workspace.

Experience

Work history, roles, and key accomplishments

Customer Support — Zendesk

Remote Hive

Handled practice customer support tickets from creation through resolution, reviewing customer concerns, providing clear next steps, and documenting internal notes. Practiced handling billing disputes and refund requests with a calm, professional approach.

Zendesk Customer Support Ticket Handling Communication Skills Problem Solving

Customer Order Issue Resolution

Family Business

Supported a customer who disputed an order after receiving fewer items than expected. Listened to the customer's concern, reviewed evidence, recounted items, identified an order-handling error, and arranged to address the missing items.

Customer Service Conflict Resolution Attention To Detail Communication Skills

Client Onboarding Support

Family Business

Created a structured client onboarding system using Google Drive, Google Docs, Google Sheets, and Google Forms to organize client information and provide a smooth, professional first-touch experience.

Google Workspace Google Drive Google Docs Google Sheets Google Form Client Onboarding

Inbox & Follow-Up Management

Family Business

Organized a busy Gmail inbox using labels, filters, and reply templates to ensure customer questions were tracked. Used scheduled follow-ups to maintain communication and close the loop on outstanding conversations.

Gmail Email Management Organization Follow up

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Geological Engineering

Bachelor of Science in Geological Engineering from Kwame Nkrumah University of Science and Technology.

Remote Hive

Virtual Assistant Training Program, Virtual Assistant Training

Completed a Virtual Assistant Training Program covering customer communication, Zendesk ticket handling, Gmail and email management, professional business communication, Google Workspace, client onboarding, and calendar and document management.