At CAPO Viagens, I work as a Travel Agent and Risk Analyst, serving corporate and incentive travel clients in Brazil and abroad. I reduced operational errors by 70% through risk analysis and CRM control.
I issue, change, and cancel tickets, and arrange hotel and vehicle bookings in line with travel policies while negotiating with suppliers.
At Grupo Cataratas, I worked in Operations at Paineiras Corcovado (Cristo Redentor), assisting visitors and handling ticket sales, official transport, and boarding operations. I also worked as a Photo Attendant at Bioparque do Rio, photographing visitors and contributing to a 70% conversion rate in sales approaches.
I studied Tourism at Universidade Federal Rural do Rio de Janeiro, with an emphasis on Travel Agency and Events. Through Associação Atlética Ruralina de Turismo-UFRRJ, I organized academic events and university parties and served as president.
