At Decnop Multimarcas, I provide administrative and operational support for the company’s daily activities. I organize documents, schedules, and internal communications, and support customer service follow-up.
I also translate written content between Portuguese and English, focusing on clarity, accuracy, and cultural adaptation. When needed, I support communication between teams or clients.
At Hotel Urbano, I assisted customers with travel planning, reservations, itinerary changes, and post-sale support in Portuguese and English. I also handled administrative tasks and coordinated with suppliers.
Promoted to Operador de Turismo Jr, I operated and booked travel packages, contacted suppliers, and researched quotes through Amadeus. Earlier, at Atento, Bradesco Saúde, I handled customer service and opened billing calls, working with health plans.
