caroline brocco

Communicating with agents regarding enrollments, assessing application forms, checking prerequisites, inputting information into the system, providing invoices, processing payments, and sending documents for visa purposes.

Handled overbooking and relocation cases, verified and confirmed reservations with international suppliers and hotels, negotiated and issued offline reservations, and provided emergency on-call service.

Sold travel-related products such as hotel reservations, airfare, tours, train tickets, and insurance, and created personalized itineraries.

Created hotel content in Portuguese, Spanish, and English, capturing and confirming property information, services, and amenities, and wrote blog content.

Managed business travel for a portfolio of companies at regional and national levels.

Provided guidance on best destinations and opportunities for exchange programs tailored to individual projects.

Completed an MBA in Business Administration and Project Management from 2014 to 2015.

Earned a Bachelor of Business Administration from 2005 to 2009.