Rodrigo Costanza
@rodrigocostanza
I support customers and financial operations across SaaS, contracts, and global finance.
FranceWhat I'm looking for
I've supported fund partners and administrators at Carta, resolving platform enquiries, training new hires, and using customer feedback to improve the platform and automate AI training for frequent questions.
At IBM Global Finance, I managed leasing and loan contract creation, transaction and settlement controls, and support for customers and sales teams. I coordinated with credit, pricing, legal, accounts receivable, and other internal stakeholders throughout each transaction.
My background also includes accounts payable and receivable, cash flow, bank reconciliation, social media campaigns, SEO, SEM, logistics, and import finance. I work across Portuguese, English, Spanish, and French.
Experience
Work history, roles, and key accomplishments
Provided English customer support to fund partners and administrators, addressing inquiries related to the Carta platform and recommending appropriate actions. Assisted in new hire training and contributed to platform improvements based on customer feedback, including AI training automation for frequently asked questions.
Education
Degrees, certifications, and relevant coursework
Estácio de Sá University
Bachelor of Business Administration, Business Administration
Bachelor's degree in Business Administration from Estácio de Sá University.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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