Marianna Di Pilla
@mariannadipilla
Customer experience and operations professional with international case management expertise.
SpainWhat I'm looking for
I am a customer-focused operations professional with four years of international experience supporting clients across EMEA in customer experience, compliance, and process coordination.
At Altair Global I managed 100–130 active customer cases, resolved complex inquiries about immigration, housing and documentation, led onboarding for international assignees, and produced compliance documentation and status reports while contributing workflow improvements and reusable templates.
I am skilled in cross-functional collaboration, data accuracy, process optimization, and mentoring teams; I adapt quickly to new tools and thrive in fast-paced, remote environments.
Experience
Work history, roles, and key accomplishments
Global Customer Experience Consultant
Altair Global
Apr 2022 - Jun 2025 (3 years 2 months)
Managed 100–130 active customer cases across EMEA, resolving immigration, housing, compliance, and documentation issues while improving workflows and producing compliance reports used team-wide.
Global Customer Experience Associate
Altair Global
Nov 2021 - Apr 2022 (5 months)
Supported consultants with case management, data entry, and compliant document preparation, maintaining data quality and improving internal workflows to ensure smooth client communications.
Assistant Store Manager
Royal Trinity Hospice
Dec 2019 - Jul 2021 (1 year 7 months)
Led daily store operations, managed staff and volunteers, oversaw inventory and scheduling, resolved customer issues, and handled financial reporting to improve retail efficiency.
Education
Degrees, certifications, and relevant coursework
UDUdemy
Certification, Human Resources
Completed the Global Professional in Human Resources (GPHR) certification course in July 2025.
USUniversità di Roma "La Sapienza"
Bachelor's Degree, Fashion and Costume Sciences
Bachelor's Degree in Fashion and Costume Sciences with Economics and Management curriculum completed in July 2011.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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