Mariana Muntianova
@marianamuntian
I translate German and English publishing content and resolve complex customer issues across online marketplaces.
UkraineWhat I'm looking for
I translate German and English books into Ukrainian for publishers including Beagle, Laboratoriia, and Fabula, preserving author voice, factual accuracy, and cultural appropriateness. My work includes science titles by David Wootton, Marcus Chown, and Peter Atkins.
At Wow24-7, I support German- and English-speaking customers with orders, returns, refunds, and complaints across online marketplaces. I use Freshdesk, Zendesk, Shopware, Shopify, and Klaviyo, create support templates and instructions, and work with sales and reclamation teams to improve service quality.
Experience
Work history, roles, and key accomplishments
Publishing Translator
Beagle
Oct 2025 - Present (11 months)
Contractual translation for a publisher. Translated a book, preserving the author's voice and factual accuracy, ensuring stylistic consistency and cultural appropriateness.
Customer Support Representative
Wow24-7
Mar 2021 - Present (5 years 6 months)
Interacting with German and English-speaking customers to handle complaints and process orders, returns, refunds, and reclamations. Managing customer requests using Freshdesk and Zendesk, and communicating with sales and reclamation departments to improve quality.
Experienced with Shopware, Shopify, and Klaviyo
Publishing Translator
Laboratoriia
Aug 2023 - May 2024 (9 months)
Contractual translation of two books for a publisher, including works by Ortrud Toker and Marcus Chown.
Translator
Buzzart
Jun 2015 - Sep 2020 (5 years 3 months)
Translating and rewriting German and English articles into Russian/Ukrainian for news websites. Searching for relevant content and working with WordPress CMS.
Publisher Translator
Fabula
Feb 2020 - May 2020 (3 months)
Contractual translation for a publisher. Translated a popular scientific book, learning new information about thermodynamics and related subjects.
Customer Support Representative
Sia Remote Service
Sep 2016 - Oct 2017 (1 year 1 month)
Interacting with customers to handle complaints and process orders, returns, and refunds. Provided product and service information for eBay/Amazon sellers, a software company, and an online shop.
Teacher
KEITK
Sep 2014 - Jun 2015 (9 months)
Teaching English and Latin at college. Developed teaching methodologies.
Education
Degrees, certifications, and relevant coursework
Cherkasy State Technological University
Master of Linguistics, Linguistics
2006 - 2012
Earned a Master of Linguistics degree from Cherkasy State Technological University, with studies spanning from 2006 to 2012.
Availability
Location
UkraineAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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