@innademchuk
Customer Service Representative at Hop-Sport, handling customer inquiries and requests through email, chat, Oracle, eDesk, and Responso.
UkraineAt Hop-Sport, I provided customer support by email and chat, resolved inquiries and complaints, and processed requests using Oracle, eDesk, and Responso.
Previously, I supported Wickey.de customers by phone and email and handled order-related questions. I’ve also worked in virtual assistance, call center operations, and English and German education, and I use AI-powered tools to support customer communication and develop knowledge bases and response templates.
Work history, roles, and key accomplishments
Hop-Sport
Jan 2025 - Jan 2026 (1 year)
Provided customer support via email and chat, resolved inquiries and complaints, and processed requests using Oracle, eDesk, and Responso.
Wickey.de
Jan 2023 - Jan 2024 (1 year)
Supported customers via phone and email, managed order-related inquiries, and assisted throughout the purchasing process.
Freelance
Jan 2021 - Jan 2024 (3 years)
Delivered individual and group language lessons, assisted with homework and exam preparation, and developed customized learning materials.
Bremen-Haushalt
Jan 2018 - Jan 2021 (3 years)
Created and managed eBay product listings, edited product descriptions, processed customer emails, and supported online sales operations.
Wimedialog
Jan 2013 - Jan 2018 (5 years)
Conducted customer surveys, performed lead generation and customer acquisition, provided consultations, and handled outbound cold-calling campaigns.
Lyceum, Kolky, Ukraine
Jan 2004 - Jan 2013 (9 years)
Planned and delivered language lessons, developed educational materials, created a positive learning environment, and maintained educational records.
Degrees, certifications, and relevant coursework
Goethe Certificate C1 Preparation Course, German Language
Completed a Goethe Certificate C1 preparation course.
Manual QA Course, Quality Assurance
Completed a Manual QA course.
Goethe Certificate B2 Preparation Course, German Language
Completed a Goethe Certificate B2 preparation course.
Degree in Foreign Philology, Foreign Philology
1999 - 2004
Degree in Foreign Philology with specialization as a teacher of English, German, and World Literature.
Software and tools used professionally
UkraineYou can contact Inna and 90k+ other talented remote workers on Himalayas.
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Support Operations & Quality Control Specialist, Self Employed