Mariana Morales Mikulak

Respond to leads interested in booking, boarding, or day care by phone, SMS, and email. Partner with management on enhancements to improve customer experience and satisfaction.

Support customers with dog subscription inquiries across phone, chat, SMS, and email using the Gladly system. Shadow and coach junior ambassadors and help implement improvements to maintain high customer satisfaction.

Handle customer inquiries and issues in Spanish and English via chat and email using Intercom. Support verification (KYC) and withdrawal/deposit processes and contribute to continuous service improvements.

Provide customer service to Abbott employees worldwide on HR matters via chat, email, and phone using Salesforce and Zendesk. Assist with HR processes, web app issues, and corrective actions based on identified risks and employee needs.

Provide customer service and follow up on reports’ orders with stakeholders. Send financial reports to clients and coordinate with sales and operations to support delivery.

Manage internal and external communications for the chamber, including newsletter, website, intranet, mailing, and social networks. Organize and produce chamber events and support networking, member benefits, and institutional agreements.

Create and manage social media content and community activities for AUNA, ARQSTUDIO, and OLIVALLE. Develop social media strategies, the creative process, and digital marketing with clients.

Support clients interested in installing stands for industrial sector fairs. Handle mailings, communications, and follow-ups related to client requests.

Assist with the “20enMate” social responsibility project. Produce educational audiovisual materials and compile information for “Aula Empresa.”

Earned a Bachelor's Degree in Communications at Universidad de Lima from 2005 to 2013.