At JetBlue, I completed account training and earned certification, and I now assist passengers with booking, cancelling, and changing tickets. I work to resolve their requests accurately in a fast-paced customer service environment.
As a Cold Calling Specialist, I contacted potential clients, handled objections, and converted prospects into qualified opportunities. I also logged call outcomes and maintained CRM updates.
At Concentrix Egypt, I resolved more than 50 customer inquiries daily across phone, email, and chat. As a freelance business administrator, I supported students with SAT/ACT registration and documentation, managing verification and submission workflows.
