Open to opportunities

Kourteney Bright

@kourteneybright

Message

Remote-ready Business Process Analyst driving process improvements and IT integrations.

United States

Message

What I'm looking for

I seek remote roles where I can lead business process improvements and system integrations, work in Agile teams, mentor stakeholders, and deliver measurable customer experience and operational gains.

I am a remote-ready Business Process Analyst with 7+ years supporting IT initiatives and over 13 years in the life insurance industry, focused on translating business requirements into actionable system and functional specifications.

I specialize in end-to-end customer journey mapping, process design (As-Is and To-Be), requirements documentation (BRDs, epics, user stories), and UAT planning within Agile/SDLC environments, and I routinely use Visio, JIRA, Confluence, and FAST/ID3 platforms.

I deliver measurable workflow optimizations, interface and API requirements, and stakeholder-aligned solutions—producing SOPs, training materials, and traceable documentation to improve contact center operations, customer experience, and system integrations.

Experience

Work history, roles, and key accomplishments

Manager, Business Analyst

The Baltimore Life Insurance Company

Feb 2024 - Dec 2025 (1 year 10 months)

Managed business analysis for insurance IT initiatives, leading requirements, UAT, and process documentation to support product and policy lifecycle improvements across customer and contact center channels.

Business Analysis Requirements Gathering UAT Visio Jira Confluence

Senior Business Analyst

The Baltimore Life Insurance Company

Mar 2022 - Feb 2024 (1 year 11 months)

Led functional requirements, process mapping, and stakeholder workshops to deliver system enhancements and workflow optimizations for life insurance operations within Agile/SDLC environments.

Process Mapping Gap Analysis User Stories Visio Jira Stakeholder Management

Training Specialist / Business Analyst / QA Analyst

AAA Life Insurance Company

Oct 2017 - Mar 2022 (4 years 5 months)

Facilitated requirements sessions, developed SOPs and training materials, and led QA/UAT efforts to validate integrations and policy processing across CRM and core insurance platforms.

UAT Test Case Development Training SOPs ImageRight SQL

Senior New Business Professional

AAA Life Insurance Company

Apr 2012 - Oct 2017 (5 years 6 months)

Processed new business workflows and supported contact center and operations improvements, contributing to policy lifecycle processing and data validation efforts.

Policy Lifecycle Data Validation Contact Center Operations Customer Journey Mapping RegEd