Open to opportunities

Jessica Brown

@jessicabrown4

Message

Results-driven business analyst delivering process improvement and UX-focused solutions.

United States

Message

What I'm looking for

I seek a collaborative, growth-focused role where I can lead cross-functional teams, improve processes, and deliver user-centered software while mentoring analysts and driving measurable efficiency gains.

I am a results-driven business analyst with a proven track record of leading cross-functional teams, improving operational efficiency by 30%, and delivering user-centered software features from sprint planning through UAT and production. I blend business analysis, UX design and stakeholder facilitation to uncover requirements, optimize user stories, and increase user adoption.

My background spans risk and insurance account management, sales leadership, and brand/marketing roles, giving me strong skills in process optimization, data-driven decision making (SQL), Azure DevOps, and training new analysts. I prioritize clear communication with stakeholders and pragmatic solutions that keep projects on schedule and delight users.

Experience

Work history, roles, and key accomplishments

Associate Business Analyst

The Baldwin Group

Jun 2020 - Sep 2024 (4 years 3 months)

Led cross-functional teams to streamline business processes and UX, driving a 30% increase in operational efficiency and successful feature deliveries; owned UAT, SQL-backed testing, and stakeholder demos that improved adoption.

Business Analysis UX Design UAT SQL Azure DevOps Stakeholder Management Agile UX Writing

Senior Account Coordinator

FBC Mortgage, LLC

Oct 2017 - Aug 2019 (1 year 10 months)

Managed risk portfolios and carrier placements, partnered to become top sales team driving a 35% revenue increase in a quarter, and implemented workflow improvements to boost client retention and referrals.

Account Management Sales Growth Client Relations Referrals Reporting

Team Lead Sales Account Manager

AssuredPartners

Jun 2015 - Sep 2017 (2 years 3 months)

Led a six-person sales and account team to achieve quarterly premium targets (~$3M monthly), trained new hires, and maintained auditing and reporting to ensure sales goal accuracy.

Sales Management Team Leadership Training Auditing Cross Selling performance reporting

Legal Administrator

Longwell Lawyers

Jun 2012 - May 2015 (2 years 11 months)

Assisted office management with marketing campaigns and events, drafted press releases, and supported administrative operations to increase firm visibility and communications.

Marketing Support Event Coordination Office Support Communication Documentation Campaign Assistance

Brand Manager

Universal Music Group

Jun 2008 - May 2012 (3 years 11 months)

Developed artist branding and marketing campaigns (budgets $250K–$1M), increased social media presence via SEO and media strategies, and coordinated press and tour schedules domestically and internationally.

Brand Management Marketing Strategy SEO Campaign Management Media Relations Budget Management

Risk Analyst

The Baldwin Group

Managed a multi-million commercial insurance book across various products, streamlined policies and procedures during rapid team growth, and handled endorsements, claims, and client inquiries to support retention and revenue.